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Return & Refund Policy
Note: ALL pictures are representative. Every wood piece is unique, so grain orientation and color may vary. The exact paint/color of the product may vary from those shown.
We try to ensure that the products you receive meet our quality standards. If products supplied to you are damaged or faulty or are not the products you ordered, please contact and inform us as soon as possible via our email firstname.lastname@example.org. We will repair or refund products that were damaged or faulty at the time of supply to you.
Other than this reason, we do not accept any returns. The returns larger than
12inx12inx12in size are only possible for Lahore.
Please return the product(s) to the address shared by our representative through email or WhatsApp, in the original condition within three days of receipt. Also indicate your reason for the return including, your preferred action (replacement or refund) and a copy of your receipt. We will assess your return request, and if appropriate, replace or refund your purchase using the original payment method.
All returns should be sent with supporting documentation in original or appropriate packaging.
As One Earth Toys is not liable for the loss of an item being returned, we recommend that you return it using registered mail.
If you need giveaways for a birthday party or a donation drive or want to stock our products in your country, then write to us email@example.com. Our team will contact you soon.
We accept orders of at least 50 units for the wholesale/bulk order (conditions apply).
As our products are hand finished and manually painted, we need sufficient time to complete the task. Kindly contact us well before you want our products to be delivered to you.