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Contact Details

Email:

oneearthtoys@gmail.com

Return & Refund Policy

Note:  ALL pictures are representative. Every wood piece is unique, so grain orientation and color may vary.  The exact paint/color of the product may vary from those shown.

We try to ensure that the products you receive meet our quality standards. If products supplied to you are damaged or faulty or are not the products you ordered, please contact and inform us as soon as possible via our email oneearthtoys@gmail.com. We will repair or refund products that were damaged or faulty at the time of supply to you.
Other than this reason, we do not accept any returns.

Please return the product(s) to the address shared by our representative through email or WhatsApp, in the original condition within three days of receipt.  Also indicate your reason for the return including, your preferred action (replacement or refund) and a copy of your receipt. We will assess your return request, and if appropriate, replace or refund your purchase using the original payment method.  

All returns should be sent with supporting documentation in original or appropriate packaging.

As One Earth Toys is not liable for the loss of an item being returned, we recommend that you return it using registered mail.

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